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Medicine Matters

Sharing successes, challenges and daily happenings in the Department of Medicine

Medicine Matters Home Administration Epic Updates

Epic Updates

We are in the final 90 days of JHH Epic Go-Live planning. Comparing the amount of work done in the Department of Medicine to a glacier, it would be accurate to say that July 1 is the tip of the iceberg. Countless individuals have and continue to contribute a tremendous amount of effort to the build, training and go-live planning for inpatient Epic.

What you can do to prepare?

  1. Enroll and attend your Epic courses. End user training begins April 24. We still have a number of providers who need to enroll in their required course(s). Contact your division administrator to enroll.
  2. Ask questions. If you are unclear about training, roles, workflows or have any questions or concerns, contact your manager, division administrator or Hailey James at [email protected].

What kind of support will be available during Go-Live and the weeks following?

There will be two layers of support starting July 1. The first layer is provided by “red shirts,” which are staffed by the Epic Support Pool including people from other JHM entities, 3rd party consultants, Epic Verona staff and credentialed trainers. These red shirts will be assigned to physician teams and nursing areas providing 24/7 coverage for the first week and will gradually phase out over the subsequent three weeks as the need for support reduces.

The second layer of support is the Super User Program. Super users are those most familiar with their area’s workflows, end-user requests, needs and challenges. While super users will also be at the elbow-side during the first few weeks after the switch is flipped, their commitment extends beyond go-live. In addition to their elbow-side support, these individuals will be assisting with teaching courses and will be instrumental in optimizing the Epic experience before, during and after go-live.

Thank you all for your support!

-Hailey James, Assistant Administrator, Inpatient Operations


Kelsey Bennett