Clinical Affairs

What Happens When the Weather is Bad?

What Happens When the Weather is Bad?

Posted by  | Administration, Patient Care, Vice Chair Contributors

Now in the cold days of January, winter storms are always a possibility. This is the time to review the Inclement Weather guidelines. Below is the updated version sent by Ambulatory Services. These policies apply to ambulatory clinics. Decisions regarding closures are made by the Incident Command Team with leadership representation present for JHH, Bayview and(...)

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Ambulatory Updates–Initiatives to Improve Patient Care Access

Ambulatory Updates–Initiatives to Improve Patient Care Access

Posted by  | Administration, Patient Care, Vice Chair Contributors

There are several exciting initiatives taking place in the Johns Hopkins ambulatory setting to enhance care delivery. First, the Johns Hopkins Patient Access Process Improvement group has been promoting the use of Appointment Issue Tracker (AIT) to record issues related to the quality of scheduled appointments made by central scheduling. Benefits of AIT are: Centralized(...)

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Assessing and Improving Hospital Team Communication with Primary Care Providers

Assessing and Improving Hospital Team Communication with Primary Care Providers

Posted by  | Administration, Patient Care, Vice Chair Contributors

Good communication between hospital providers and primary care providers (PCPs) prevents readmissions, medication errors and dropped treatment plans, but good communication is not the norm. Discharge summaries, a standard form for this communication, are often received late or never at all.1 Direct communication between providers during the hospitalization can be challenging to implement. Phone calls require(...)

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DOM Provider Satisfaction Assessment

DOM Provider Satisfaction Assessment

Posted by  | Administration, Patient Care

The ever-evolving demands of healthcare delivery in academic medicine have resulted in both a challenging clinical practice environment and provider dissatisfaction for some in our department. Department of Medicine leadership aims to create an environment where our providers feel valued, understand their role in the larger context of Johns Hopkins Medicine and are motivated to(...)

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Ambulatory Updates and Reminders

Ambulatory Updates and Reminders

Posted by  | Administration, Patient Care

1) Infusion Center hours have been expanded for greater access! Dr. Sisson’s prior email: Ambulatory Services is pleased to announce that effective Wednesday, June 1, 2016, the Osler 6 IV Infusion Center has expanded its hours to 7:30 a.m.-7:30 p.m., Monday through Friday. Osler 6 offers an alternative site of care for same-day patient treatment(...)

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Professional Fee Billing News

Professional Fee Billing News

Posted by  | Administration, Patient Care

This past spring the Department of Medicine leadership conducted a survey of section chiefs, clinical directors and division administrators in order to elicit means to improve the efficiency and effectiveness of the DOM’s professional fee billing operation. On behalf of myself, Production Unit Manager Amanda Holmes, and Coding Manger Denise Burke, we thank all who(...)

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What’s the Buzz in Johns Hopkins Ambulatory Medicine?

What’s the Buzz in Johns Hopkins Ambulatory Medicine?

Posted by  | Administration, Patient Care

The Department of Medicine supports diverse outpatient practices that offer a range of highly sought-after clinician groups. This strength can also present challenges when trying to apply clinic standards for ambulatory medicine. What initiatives are most important to improve patient care and safety? Who decides the priorities? How do we achieve the goals? These questions are(...)

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Improving MHAC rates: How Answering DocuCheck Queries Helps Represent the Outstanding Care We Provide and Improves the Hospital’s Bottom Line

Improving MHAC rates: How Answering DocuCheck Queries Helps Represent the Outstanding Care We Provide and Improves the Hospital’s Bottom Line

Posted by  | Administration, Patient Care

Why are we talking about MHACs? To promote quality improvement and financial responsibility, Maryland and the federal government have instituted hospital pay for performance programs. Maryland is unique nationally in that the state sets hospital reimbursement rates for all payers. Maryland hospitals have a waiver from CMS’s Value Based Purchasing incentive program (limited to Medicare(...)

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Ambulatory and Access Updates

Ambulatory and Access Updates

Posted by  | Administration, Patient Care

The Department of Medicine has provided a great deal of leadership and direction when it comes to access and ambulatory operations. Our access team continues to out-perform the hospital average and produce high levels of service. Our ambulatory groups have succeeded in lowering the rate of provider-initiated cancellations, decreasing the number of open encounters, all(...)

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