Sharing successes, challenges and daily happenings in the Department of Medicine
The Patient Access Process Improvement (PAPI) plan is an initiative geared toward the creation of world-class patient and family-centered access when seeing a provider for a medical appointment within our outpatient settings. This plan will be implemented in two major roll-outs known as “pathways” with three phases to make the process of creating an appointment(...)
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is the only national, standardized survey assessing patients’ experience with US hospitals. It contains 32 questions covering doctor communication, nurse communication, cleanliness, pain management and other domains. A random 50 percent of all patients discharged from Johns Hopkins Hospital and Johns Hopkins Bayview Medical Center(...)
We can be proud of the high demand for our inpatient beds in the Department of Medicine, but the demand creates challenges. Patients accepted from other institutions via the Hopkins Access Line (HAL) and patients in our ED are often vying for the same beds. We recently implemented a HAL triage protocol to create a(...)
Recently, you may have heard the acronym “GBR” being tossed around in meetings and hallways of the hospital. “GBR” has been called a tectonic shift in the decades-old Maryland all-payer model. So what is GBR, and why is it so important? GBR (Global Budget Revenue) is a payment method recently implemented by Maryland’s all-payer system(...)
Fiscal and academic year 2016 will continue to experience the dramatic change affecting all facets of our healthcare environment. Your Clinical Affairs Team goals are reflective of responses to the highest priority changes impacting our mission, while still focused on our vision to: Deliver the highest quality, patient-centered care Develop innovations in clinical care delivery(...)
Hailey James, MHA, was named the assistant administrator for Inpatient Operations and Excellence in September. Hailey joined Hopkins two years ago as a business services analyst following the completion of her administrative fellowship at the Medical University of South Carolina. Earlier this year, she served as the interim chief of staff for the department. In her(...)
This will be the start of a regular blog feature outlining updates in the clinical affairs capacity. Please look for it every first and third Thursday of each month. The vision of the Johns Hopkins Department of Medicine Clinical Affairs enterprise is three-fold: 1. High-value, safe, patient and family centered care delivery and education Since(...)