Documentation Query Response Metric is one of the DOM’s three active, FY20 clinical incentive metrics (announced in June).
The Query Response Incentive Metric
- Only applies to faculty with at least 5 queries within the fiscal year
- Answering 80% of all queries within 96 hours is the threshold for all-or-nothing credit
- This threshold may increase in the future
Query responses and clarifying queries
- Faculty need to respond to all queries, even if sent to you in error or if unclear
- Answering “not my patient” or “need more information” count as responses
- When possible, query writers try to send the resources (definitions of terms, attached Epic notes) you need to answer the question; it is always reasonable to ask for information if it seems like something the query writer could provide
- If the query is re-sent with clarifying information, it will be counted as a new query instance and the clock restarted
Notification preferences in Artifact Health
- Take a minute to configure your notification preferences (under the Settings tab on both the smart phone app and the web-based version of Artifact)
- For real time alerts, we recommend turning on text message, email and badge number alerts
- We also recommend daily email reminders
As a reminder, documentation queries…
- Facilitate accurate performance on external metrics (Maryland GBR, CMS star rankings, US News, etc…) and thus impact our financial stability and our ability to support clinical personnel
- Require timely responses to enable any follow-up queries and to allow timely submission of hospital claims
Questions
- Direct questions to Sarah Disney, administrative director for inpatient operations: [email protected]
- Details on the full incentive plan are available at DOM Faculty Portal.
