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Medicine Matters

Sharing successes, challenges and daily happenings in the Department of Medicine

Medicine Matters Home Administration Supporting Upgraded Zoom Accounts

Supporting Upgraded Zoom Accounts

As we rely more and more on Zoom for videoconferencing, we want to make you aware of two key considerations as you use this tool to move medical education, meetings and mentoring online:
  1. JHU’s Zoom agreement allows all faculty and staff to sign up for a free basic license through the JH Zoom User Account Request form. While a Basic user can host meetings with up to 300 participants, if 2 or more participants join, the meeting will time out after 40 minutes. Faculty and staff can purchase a Zoom Licensed account (also known as Zoom Pro) which will allow for unlimited meeting times and up to 300 meeting participants. The cost for a Zoom Licensed account is $8.88 per month. If you need a Zoom Licensed account for your instruction and/or meetings, you will need to gain approval from your department in order to set up the recurring charges. JH Basic and Zoom Licensed accounts can be provisioned from the request form: Note that if a PI has any research use for the Zoom Licensed account, it may be charged to a PI's grant. 
  1. Johns Hopkins Medicine Zoom users are not able to use the cloud recording function when recording meetings due to HIPAA considerations. All meeting recordings will be saved locally to your computer. In order to share these recordings, you’ll need to use OneDrive or another file-sharing method. We’re evaluating additional options for sharing Zoom recordings as well and will share more info as soon as possible.
A tutorial on setting up a Zoom Licensed account can be found on the SOM Keep Teaching website:
For additional help setting up a Zoom Licensed account, as well as assisting with how to set up meetings and recordings, please contact Robert Kearns, director of the Office of Online Education (, 410-955-0050), or Harry Goldberg, director of the Office of Academic Computing (oac@jhmi.edu443-863-9920). Thank you for all your efforts and flexibility as we move instruction online.

Kelsey Bennett