Ambulatory: Telemedicine => Cisco WebEx Support Tips
- Apple iOS version 14.2 giving patients and providers delayed audio connection
- This is NOT a Cisco problem; this is an Apple iOS problem
- Workaround Options:
- Wait two minutes within the video visit until audio initiates [self-resolve after ~ 2 minutes]
- Use alternative device not running iOS 14.2
- Use dial in option [you MUST sign in to Cisco]
- Apple will provide a solution through a new iOS update
- Sign in to Cisco WebEx here to take full advantage of Cisco’s features
- Use JHED_ID@jh.edu
- “Sign in” once every 90 days on a private workstation
- Take full advantage of Cisco’s features
- Dial in only options for attendees
- Access to future enhancements
- Contribute to improved analytics
- Find more Telemedicine Troubleshooting tips here on the Epic Training Portal.
Inpatient & Ambulatory: COVID Test Priorities
- To improve Epic system performance pending COVID tests for symptomatic patients will NOT be displayed with the PUI flag in the COVID-19 column
- Hover over the PUI flag in Storyboard to view the test priorities
Inpatient & Ambulatory: MyChart => Patient-Entered Wishes
- Patients can respond to prompts about their wishes related to end of life care in My Chart
- These comments flow to the Patient-Entered Wishes section in the “Capacity & Advance Care Planning” activity
Please review and incorporate into plans and discussions with patients
Screenshots of the above can be found here.
COVID-19 Epic Training Portal link
For more Epic Tips of the Week, click here.
