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Medicine Matters

Sharing successes, challenges and daily happenings in the Department of Medicine

Medicine Matters Home Patient Care Epic Tip of the Week: December 18, 2020

Epic Tip of the Week: December 18, 2020

Ambulatory: Telemedicine => Provider Late Button

  • When “running behind” for your next telemedicine visit click the “Events” tab and select “Provider Late”
  • The “Provider Late” button sends an automated text to your patients
  • After selecting “Provider Late” a confirmation screen will display. Click “File Event” to send the text
  • Find more Telemedicine Troubleshooting tips here on the Epic Training Portal

Ambulatory: COVID-19 Self-Scheduling

  • Patients can self-schedule their symptomatic COVID-19 tests via MyChart after an order has been placed and a scheduling ticket has been generated.
  • Tip Sheet for patients:  Scheduling My COVID Test Via MyChart

Inpatient & Ambulatory: Dragon Updates

  • You can now switch to another microphone from the Dragon Bar menu without logging out
  • A red microphone button will indicate that Dragon is not paired with a standalone microphone
    • When Dragon is paired, but the microphone is off, the button will now be aqua in color
  • There is a new teal color for the Login and Logout screens
  • The update includes several bug fixes, described here: Dragon Medical One 2020.4 Release Notes,
  • Tip sheets reviewing basic and advanced use of Dragon can be found here: Clinical Communications Training Portal

Inpatient & Ambulatory: Secure Chat Update

  • The recipient's availability displays more prominently in Secure Chat, suggesting for the sender to contact someone else if unavailable.
    • In Hyperspace, an icon representing the user's availability status appears directly next to their name/photo.
    • In both Hyperspace and on mobile devices:
      • A user's availability status is highlighted with its corresponding color, making the users availability easier to see.
      • A banner appears at the bottom of a conversation that indicates which participants are unavailable or busy.

Screenshots of the above can be found here.

COVID-19 Epic Training Portal link

Epic Training Portal link

For more Epic Tips of the Week, click here.


Kelsey Bennett