Epic Tips: April 1, 2022

Inpatient & Ambulatory: CHAT Feature added to Helpdesk Web Portal

  • Need Epic Help? Click “Chat” in real time to speak with a live specialist
    • Log into Epic. Click the Epic Button [top left], scroll to Help, Epic Helpdesk, then “Chat”
    • Available 7am-7pm Monday thru Friday
    • High Priority tickets must be called into the Helpdesk by dialing 410-614-EPIC

Inpatient & Ambulatory: Results Review Key Points

  • Click the Wrench:
    • To move the Result Tree from left to right and vice versa
    • To change the font size
    • To turn on and highlight new results since you last viewed and reset using Time Mark
  • Hover to discover Icons:
    • Graph:
    • Most recent column:
    • Show all rows:
    • Results Icon legend:
    • Refresh:
    • Time Mark:
  • Scroll or click the arrows to view more or less
  • ‘Not Resulted’ orders display below the Result Tree. Hover to note the status
  • Screenshots of the above are available here.

Inpatient & Ambulatory: Reauthenticate Break-the-Glass in Haiku

  • Instead of entering your password, use secure iOS or Android fingerprint and face recognition to reauthenticate your identity
    • Ensure to give the app access to fingerprint or face unlock in device settings
    • This does not apply when e-prescribing controlled substances
    • Secure face recognition requires Android 10 or later and must meet Google’s security requirements

Inpatient: Storyboard Dialysis Alert

  • When one of the following orders is entered a Storyboard Dialysis Alert will appear:
    • Continuous Renal Replacement
    • Peritoneal Dialysis
    • Inpatient Hemodialysis
    • Continuous Hemodialysis
  • The alert persists for 4 days after any of the orders are discontinued or completed

Ambulatory: Synopsis View for Thyroid Disorders

  • View the Thyroid Synopsis in Adult/Geriatric Primary Care, Endocrinology, and Cardiology clinics via the:
    • Synopsis Activity tab
    • Synopsis links in Chart Review, Notes, Labs, or micro tabs in an encounter, Or
    • Chart Search
  • To begin trending data, click the wrench and search for AMB SYNOPSIS THYROID. Rearrange the order in which the Reports appear on the primary toolbar using the up or down arrows
  • Click Chart Review – Trend Data Using Synopsis for more information

Ambulatory: Mark your Calendars for the Next Epic Efficiency Series Webinar

  • “What happens if you cannot do your job? – Downtime Procedures”
  • When: Wednesday, April 14, 2022, 12:00 PM-1:00 PM
  • Where: Zoom => “Join with computer audio” using the link: https://jhjhm.zoom.us/j/4107356227
  • Qualifies for ONE AMA PRA Category 1 credit(s) TM
    Note: CME credit is available for live viewing only. Sessions are recorded and posted on the Mastery Training tile of the Epic Training Portal.

Ambulatory: Telemedicine Hot Topics – States of Emergency Telehealth Services Updates [Data as of 4/1/2022, 5 pm]

  • The National Public Health Emergency [PHE] has been extended to April 16, 2022 [no further update]. Emergency orders/states of emergency have expired in many states, affecting providers’ ability to perform telemedicine visits for out-of-state patients:
    • New Jersey: licensure waiver extension to 6/30/2022.
    • New York: licensure waiver extension to 3/31/2022. No further update.
    • Pennsylvania: licensure waiver extension to 6/30/2022.
    • Virginia: Expired 3/22/2022.
    • Washington, D.C.: licensure waiver extension to August 10, 2022. You must fill out attestation form here.
  • Refer to legal FAQs for information related to individual state waivers and licensing requirements.
  • Direct general questions to JHM Telemedicine or legal-specific questions to Telemedicine Legal.

COVID-19 Epic Training Portal link

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