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Medicine Matters Home Patient Care Epic Tips: September 16, 2022

Epic Tips: September 16, 2022

Inpatient & Ambulatory: Epic is hosting free “Efficiency Hour” Webinars

  • These are 1-hour efficiency sessions offered by Epic in Verona, WI (not specific to Johns Hopkins Medicine). They have been very well reviewed by prior attendees.
  • CME credit is available through the University of Wisconsin.
  • See and choose one of several opportunities to attend on the dates below:


Inpatient & Ambulatory: Artifact to Change to Interact [Effective September 22, 2022]

  • Iodine Software acquired Artifact Health. Users will see a new logo and name, Interact, on the login screen beginning, September 22nd.
    • If you need support, contact “”
    • Query notification emails are sent to users from ‘’
  • On September 26th, the App Store and Google Play display the new Interact app icon to download on your mobile device.
    • Already have the Artifact app downloaded? Please ensure automatic updates are enabled on your mobile device to view the new Interact app.
  • The login process and functionality remain the same.
  • Click this link for more information: JHM Interact Provider Announcement.pdf

Ambulatory: Mark your Calendars for the Next Epic Efficiency Series Webinar

  • “MDPCP & SBIRT (Screening, Brief Interventions, and Referral to Treatment): What you need to know about Brief Interventions and motivational interviewing”
  • When: Tuesday, September 27, 2022, 12:00 PM-1:00 PM
  • Where: Zoom => “Join with computer audio” using the link:
  • Qualifies for ONE AMA PRA Category 1 credit(s) TM
    Note: CME credit is available for live viewing only. Sessions are recorded and posted on the Mastery Training tile of the Epic Training Portal.

Ambulatory: Referral In Basket Commands Require Attached Referral

  • The following In Basket commands are read-only when a selected Referral Triage message does not have an attached referral:
    • Jump to Triage
    • Accept
    • Reject
    • Additional Orders
  • When a referral is not attached to the referral message, the Orders Only button replaces Additional Orders and opens the same activity, but does not require an attached referral.
  • Review the blog post here.

Ambulatory: Manually Set Messages to Auto-Advance in Three In Basket Folders

  • The Auto-Advance feature has been reverted due to ongoing issues with the functionality:
    • When selecting Done, the message will no longer automatically move to the Completed Work folder until the In Basket is refreshed.
  • Alternatively, users can manually set messages to automatically move to the next message by selecting the wrench and the Auto-Advance checkbox.
  • This applies to the Staff messages, Patient Calls, and the CC Charts folders ONLY.
  • Review the blog post here. View a screenshot here.

Ambulatory: New eConsults to Rheumatology & Neurology Neuropathy

  • An eConsult is an internal Provider-to-Provider consultation initiated by any provider who submits a specific question to a specialist for chart review and a recommendation.
  • eConsults streamline communication between clinicians, increase access to specialty care, and decrease the cost of care for the adult patient and the health system.
  • Expanded Rheumatology eConsults include Positive ANA, Gout Management, and Acute Lyme Rash
    • Guidance consists of:
      • Next steps post positive ANA result with low suspicion of specific rheumatology disease.
      • Diagnostic and management advice for acute or chronic gout.
      • Recommendations regarding rashes that may be indicative of potentially acute Lyme disease (photo required).
    • In addition, Neurology eConsults expanded to include Neuropathy and address post EMG/nerve conduction studies or skin biopsy treatment.
    • Review the blog post and eConsult workflow tip sheet here.

Ambulatory: Potential Changes to CareFirst/BlueCard of BlueCross Blue Shield Coverage

  • Johns Hopkins Medicine [JHM] is renegotiating a new contract with CareFirst.
  • If an agreement is not reached by December 5, 2022, JHM and JHU providers will be considered “out of network” for our patients, caregivers, faculty, and staff.
  • Until negotiations are finalized, please continue to provide the highest quality of clinical care to our patients.
  • Here is the How to Handle CareFirst Questions Sent Via In-Basket tip sheet for review.
  • Follow-up communication will be forthcoming.
  • For additional information and resources click here.

Ambulatory: Telemedicine Hot Topics – States of Emergency Telehealth Services Updates [9/16/2022]

  • The Office of Telemedicine launches new training portal for quick access to training videos, tip sheets, and other resources to assist providers and patients.
  • Cisco Lunch and Learn Drop-in Sessions to increase efficiency:
Date Time Zoom Link
9/21/2022 12:00 – 1:00pm
10/5/2022 12:00 – 1:00pm
10/19/2022 12:00 – 1:00pm

-Juliet Allen, MSN, RN, Business Solutions Analyst, Health IT Optimization & User Wellbeing

COVID-19 Epic Training Portal link

For more Epic Tips of the Week, click here.


Kelsey Bennett