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Medicine Matters Home Patient Care Epic Tips: February 03, 2023

Epic Tips: February 03, 2023

Inpatient: Recommendations at Discharge

  • A new “Summary of Recommendations” section was added near the top of the standard discharge summary template to improve visibility for post-discharge caregivers.
  • Use the “wildcard” [***] to summarize recommendations and items needing follow-up.
  • The “Pending Collected Labs” SmartLink pulls in the current result status.
  • View a screenshot from Epic here.

Inpatient & Ambulatory: Controlled Substance e-Prescriptions includes Supervisors DEA Number

  • Some pharmacies require the supervising provider's DEA number to be included on e-prescriptions written by an advance practitioner for a controlled substance.
  • The supervising physician’s DEA number will automatically populate to meet the new requirement for specific advance practitioners [Physician Assistant, PA].
  • Review the blog post here.

Inpatient & Ambulatory: Haiku Mobile App Update for All Mobile Devices [Effective February 7, 2023]

  • To resolve bug fixes, iOS and Android users should update their Haiku app to version 10.3.2 on their personal devices.
  • Haiku updates on Rover devices [hospital] will occur from 2/7/2023 through 2/21/2023.
    • Please click “Update” when prompted.
  • Note: Ensure iOS devices are updated to at least version 16 and Android devices to version 10.
  • To check your current version and download version 10.3.2 from the App Store or Google Play refer to page 47 & 48 of the Haiku and Canto Guide.
  • Review the blog post here.

Ambulatory: Registration Navigator Transition May Impact Providers [Effective February 16, 2023]

  • What: Redesigned Registration navigator layout with more intuitive user functionality.
  • Why: To streamline Access Registration workflows, promote visual consistency across Epic, and improve user experience and efficiency.
  • Clinician Impact: Clinicians may notice incremental delays during Patient Registration beginning

February 16, 2023 as frontline users adjust to new workflows.

Ambulatory: Telemedicine - Updated Chat Message and Blurred Background Performance Issues

  • Chat Messaging:
    • A patient’s chat message is not visible until someone has joined the Video Visit session.
    • The default messaging reads as follows:
      • PROVIDERS: "This chat is only visible to participants who join this meeting."
      • PATIENTS: "This chat is only visible to participants who join this meeting. Someone from your care team will be joining soon."
    • Blurred Background:
      • What: Users are having issues with audio and video when the blurred background is toggled “ON”.
      • Workaround: Toggle the blurred background feature to “OFF”.
      • Note: Cisco is actively working to resolve this issue. This functionality is not available on mobile devices.
    • Review the Cisco tip sheet here.

Ambulatory: Telemedicine Hot Topics – States of Emergency Telehealth Service Updates

  • The Public Health Emergency [PHE] has been extended 90 days [through at least May 11, 2023]
  • The Office of Telemedicine launched new training portal for quick access to training videos, tip sheets, and other resources to assist providers.
  • Refer to the Regional Grid and legal FAQs for information related to individual state waivers and licensing requirements.
  • Direct general questions to JHM Telemedicine or legal-specific questions to Telemedicine Legal.

-Juliet Allen, MSN, RN, Business Solutions Analyst, Health IT Optimization & User Wellbeing

Epic Training Portal link

For more Epic Upgrade Tips, click here


Kelsey Bennett