Epic Tips: February 17, 2023

Topics:

• Volunteer for the Epic Upgrade Pilot
• MyChart Messaging in the Take Action Tab of Telephone/Refill Encounter
• Registration Navigator Transition May Impact Providers
• In Basket “Quick Tips to Save You Clicks”
• Telemedicine Hot Topics – States of Emergency Telehealth Service Updates

Inpatient & Ambulatory: Volunteer for the Epic Upgrade Pilot [Effective February 20, 2023]

• Consider becoming a Pilot Super User! The next Epic Upgrade will go live on June 1, 2023.
• Provide valuable feedback and identify issues to improve workflows before go-live.
• NOTE: Users will be able to toggle between their current view and the upgrade view.
• To volunteer, contact Juliet Allen at jallen12@jhmi.edu OR complete and submit the Sign-Up
• Detailed instructions will be provided after access is granted.
• For more information review the Epic – Hyperdrive Basics tip sheet.

Ambulatory: MyChart Messaging in the Take Action Tab of Telephone/Refill Encounter

• The ‘MyChart Msg’ section replaces ‘MyChart Enc’ button in the Take Action tab of a Telephone/Refill encounter.
• This allows MyChart messaging and Telephone/Refill documentation to take place within the same encounter.
• Review the blog post here.

Ambulatory: Registration Navigator Transition May Impact Providers

• What: Redesigned Registration navigator layout with more intuitive user functionality.
• Why: To streamline Access Registration workflows, promote visual consistency across Epic, and improve user experience and efficiency.
• Clinician Impact: Clinicians may notice incremental delays during Patient Registration beginning February 16, 2023 as frontline users adjust to new workflows
• Click One Stop Shop – Registration Navigators Training Checklist for more information on training resources, videos, tips and tricks, & FAQs.

Ambulatory: In Basket “Quick Tips to Save You Clicks”

• Monthly Quick Tips Topic: Patient Medical Advice Requests (PMARs)
  • Video Tip of the Week: PMAR: QuickAction Reply to Patient & Provider
• In Case You Missed It:
  • DeWeese Shares a Message and Demonstrates a QuickAction
  • PMAR: Unable to Answer QuickAction
  • Use and Optimize Three Refill System QuickActions
  • How to Create a Custom QuickAction to Task Staff to Notify Patient of Normal Result
• For more information, visit the Great Eight website. Questions? Email InBasketQueries@jh.edu.

Ambulatory: Telemedicine Hot Topics – States of Emergency Telehealth Service Updates

• The Public Health Emergency [PHE] has been extended 90 days [through at least May 11, 2023]
• The Office of Telemedicine launched new training portal for quick access to training videos, tip sheets, and other resources to assist providers.
• Refer to the Regional Grid and legal FAQs for information related to individual state waivers and licensing requirements.
• Direct general questions to JHM Telemedicine or legal-specific questions to Telemedicine Legal.

-Juliet Allen, MSN, RN, Business Solutions Analyst, Health IT Optimization & User Wellbeing

Epic Training Portal link  

For more Epic Upgrade Tips, click here