You may have received communications regarding the ability to bill for patient medical advice requests (PMAR), beginning 7/18. Here is what you need to know:
- Effective July 18, eligible clinicians will be allowed to bill some MyChart messages.
- Whether to bill for a qualified MyChart message is entirely the clinician’s decision.
- Messages that meet certain criteria may now be eligible to be billed as an E-Visit encounter, but in general, the guidelines are as follows:
- Must require medical decision making
- Provider must invest 5 minutes or more (over 7 days) to address the issue
- Must be initiated by an established patient
- You may not bill for an issue addressed during another billed visit within the past 7 days
- Outreach notifying patients began 7/5/23
- All front desk staff, MAs, RNs, and other team members who may get calls/messages should be aware of the attached talking points.
- Resources:
- Comprehensive E-Visit (MyChart Visit) Resource Page
- Coding and documentation guidance
- Tip sheets and recorded video demonstrations
- Upcoming Webinars (7/13 & 7/27, both 12-1pm via zoom)
- Internal and External communications
- FAQs page: Johns Hopkins Medicine MyChart Frequently Asked Questions | Johns Hopkins Medicine)
- The patient FAQ website is the source of truth
- The system Epic smartphrase “.evisitFAQ” will include a standard response for patients referencing the patient FAQ web page.
- Financial assistance page: https://www.hopkinsmedicine.org/patient_care/patients-visitors/billing-insurance/financial-assistance.html
- Billing office page: Patient Billing and Insurance Information | Johns Hopkins Medicine
- MyChart homepage: Johns Hopkins MyChart | Johns Hopkins Medicine
- Comprehensive E-Visit (MyChart Visit) Resource Page
