Emails to DOM ambulatory providers with Star Ratings and Patient Comments
- Restarted this week after mostly being paused since 2020
- Star Ratings generated from Clinician & Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) ambulatory patient visit survey responses
- CG-CAHPS surveys
- Validated instrument used nationally for over 10 years
- Press Ganey Corporation sends to patients after most ambulatory visits
Public-facing presentation of Star Ratings on hopkinsmedicine.org
- Expected to launch January 22, 2024 enterprise-wide, including DOM ambulatory physicians with a minimum number of survey results in a rolling year
- Opportunity for the public to see better quality (and uniformly much higher rated) results than available on commercial platforms like Google Reviews and Healthgrades
- Transparently posting patient comments (both good and bad) is industry best practice
- Vast majority are positive
- Monthly emails represent an opportunity to preview comments prior to posting online on the 15th of each month
- Comments that share PHI, allegation of harm, profanity, or bias (and certain other categories) will not be posted
- Service Excellence Dept will assist with requests for comment review
- Trainees excluded
- Advanced practice providers: Service Excellence will announce separate launch at a later date
- More details in link below
Opportunity for personal feedback
- Emails and embedded links provide convenient way to view and learn from patient assessments
- Comparison to scores within your primary clinical division available through a link in each monthly email (slight discrepancies in results originate from lag time in Tableau data uploads and current inability of Tableau database to look back a full rolling year)
- Resources to help strengthen communication skills will be available from JHM Service Excellence
Questions / Feedback?
- Data or comment methodology questions: email Service Excellence at pxdata@jhmi.edu (address is in monthly emails)
- Learn more: https://intranet.insidehopkinsmedicine.org/profiles/physician-profile-star-ratings.html
