Patient Care

Provider Satisfaction

Provider Satisfaction

Posted by  | Administration, Patient Care, Vice Chair Contributors

In the era of patient-centered care, a tremendous amount of time and energy is expended in understanding the experience, perspective and needs of our patients. Understanding the patient perspective is critical to providing the excellent care in which we as a department always aspire. Meeting the needs of our patients in the hospital or in(...)

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Why Care about Closing Clinic Encounters?

Posted by  | Administration, Patient Care

Johns Hopkins, in conjunction with the Clinical Practice Association, is embarking upon a new method to monitor the closing of our clinic encounters. As detailed in several emails that you recently received, this process will be embedded in our current procedure for monitoring discharge summaries and operative notes. Once a month, the Department of Health(...)

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An Epic start to the New Year!

An Epic start to the New Year!

Posted by  | Administration, Patient Care

2015 concluded with the Bayview Inpatient and Revenue Cycle Epic go-lives. Thank you to the central Epic team and to those faculty, nurses and administrators from the Department of Medicine who spent nights, days and weekends making this a successful go-live. We also want to recognize those who continue to support the transition. Overall we(...)

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Nelson 4 named Service Stars

Nelson 4 named Service Stars

Posted by  | Congratulations, Patient Care

Congratulations to the multidisciplinary staff of Nelson 4 who were named one of Johns Hopkins Hospital's quarterly Service Stars. Please take a moment to view their picture on the plasma screens around the hospital. Thank you to the Nelson 4 team for your outstanding patient-centered care!

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2015 Winners of the Johns Hopkins Medicine Clinical Awards for Physicians and Care Teams

2015 Winners of the Johns Hopkins Medicine Clinical Awards for Physicians and Care Teams

Posted by  | Patient Care

To recognize physicians and care teams who provide consistently outstanding patient care, the Office of Johns Hopkins Physicians launched an annual awards program earlier this year, called the Johns Hopkins Medicine Clinical Awards for Physicians and Care Teams. This awards program is particularly meaningful at Johns Hopkins Medicine, where we value quality patient care as(...)

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Ambulatory Patient Access Process Improvement

Ambulatory Patient Access Process Improvement

Posted by  | Administration, Patient Care

The Patient Access Process Improvement (PAPI) plan is an initiative geared toward the creation of world-class patient and family-centered access when seeing a provider for a medical appointment within our outpatient settings. This plan will be implemented in two major roll-outs known as “pathways” with three phases to make the process of creating an appointment(...)

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Our Doctor Communication HCAHPS Scores and What We’re Doing about Them

Our Doctor Communication HCAHPS Scores and What We’re Doing about Them

Posted by  | Administration, Patient Care, Vice Chair Contributors

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is the only national, standardized survey assessing patients’ experience with US hospitals. It contains 32 questions covering doctor communication, nurse communication, cleanliness, pain management and other domains. A random 50 percent of all patients discharged from Johns Hopkins Hospital and Johns Hopkins Bayview Medical Center(...)

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Cooper and the CVD Disparities Center recognized at AAMC meeting

Cooper and the CVD Disparities Center recognized at AAMC meeting

Posted by  | Congratulations, Patient Care

The Johns Hopkins Center to Eliminate Cardiovascular Health Disparities and more specifically, Lisa Cooper, professor in the Division of General Internal Medicine, were recognized for their hard work at the annual meeting of the Association of American Medical Colleges (AAMC) by AAMC president and CEO, Darrell Kirch. In his presidential address he said, “Or consider(...)

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GBR in Maryland – A new payment methodology for Maryland hospitals

GBR in Maryland – A new payment methodology for Maryland hospitals

Posted by  | Administration, Patient Care

Recently, you may have heard the acronym “GBR” being tossed around in meetings and hallways of the hospital. “GBR” has been called a tectonic shift in the decades-old Maryland all-payer model. So what is GBR, and why is it so important? GBR (Global Budget Revenue) is a payment method recently implemented by Maryland’s all-payer system(...)

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