The Patient Access Process Improvement (PAPI) plan is an initiative geared toward the creation of world-class patient and family-centered access when seeing a provider for a medical appointment within our outpatient settings. This plan will be implemented in two major roll-outs known as “pathways” with three phases to make the process of creating an appointment […]
Patient Care
Our Doctor Communication HCAHPS Scores and What We’re Doing about Them
Posted by | Administration, Patient Care, Vice Chair ContributorsThe Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is the only national, standardized survey assessing patients’ experience with US hospitals. It contains 32 questions covering doctor communication, nurse communication, cleanliness, pain management and other domains. A random 50 percent of all patients discharged from Johns Hopkins Hospital and Johns Hopkins Bayview Medical Center […]
Cooper and the CVD Disparities Center recognized at AAMC meeting
Posted by | Congratulations, Patient CareThe Johns Hopkins Center to Eliminate Cardiovascular Health Disparities and more specifically, Lisa Cooper, professor in the Division of General Internal Medicine, were recognized for their hard work at the annual meeting of the Association of American Medical Colleges (AAMC) by AAMC president and CEO, Darrell Kirch. In his presidential address he said, “Or consider […]
Hopkins Access Line Triage
Posted by | Administration, Patient Care, Vice Chair ContributorsWe can be proud of the high demand for our inpatient beds in the Department of Medicine, but the demand creates challenges. Patients accepted from other institutions via the Hopkins Access Line (HAL) and patients in our ED are often vying for the same beds. We recently implemented a HAL triage protocol to create a […]
GBR in Maryland – A new payment methodology for Maryland hospitals
Posted by | Administration, Patient CareRecently, you may have heard the acronym “GBR” being tossed around in meetings and hallways of the hospital. “GBR” has been called a tectonic shift in the decades-old Maryland all-payer model. So what is GBR, and why is it so important? GBR (Global Budget Revenue) is a payment method recently implemented by Maryland’s all-payer system […]
Sesame Street visits the Bloomberg Children’s Center
Posted by | Administration, Patient CareBig Bird, also known as Darren Brownlee, assistant administrator for ambulatory and access operations, and the Count, Gian Bonetti, project administrator in the outpatient center, paid a visit to the Bloomberg Children's Center on Friday, October 30 to help the center's patients celebrate Halloween. The Division of Endocrinology and several other groups set up tables […]
A Day in the Life of a Central Scheduler
Posted by | Administration, Patient CareWith such a large institution, it is almost impossible to understand the inner-workings of every area within our department. The below video is the first in our "Day in the Life" series where we will explore a typical day in different roles within the Department of Medicine with interviews with staff members. A huge thank […]
Goals and Focus for 2016
Posted by | Administration, Patient CareFiscal and academic year 2016 will continue to experience the dramatic change affecting all facets of our healthcare environment. Your Clinical Affairs Team goals are reflective of responses to the highest priority changes impacting our mission, while still focused on our vision to: Deliver the highest quality, patient-centered care Develop innovations in clinical care delivery […]
Introducing the New Clinical Affairs Feature
Posted by | Administration, Patient CareThis will be the start of a regular blog feature outlining updates in the clinical affairs capacity. Please look for it every first and third Thursday of each month. The vision of the Johns Hopkins Department of Medicine Clinical Affairs enterprise is three-fold: 1. High-value, safe, patient and family centered care delivery and education Since […]
Dining Out for Life Event
Posted by | Patient CareEnjoy a meal out and contribute to a good cause. On Thursday, September 17, over 50 Baltimore restaurants will participate in Dining Out for Life and donate a portion of their proceeds to help Moveable Feast raise funds to support patients with life-threatening illnesses. For those of you on the East Baltimore campus, helping out […]